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Troubleshooting
1. Shockwave and Flash plug-in test
Check below to see if you have the proper plug-ins needed to use IPweb. If you do not have the proper plug-ins, please run either:
MacintoshTM: The appropriate plug-in installer or,
WindowsTM: "setup.exe"
| If you see an animation below, you have the proper Flash plug-in. | |
If you see an animation below, you have the proper Shockwave plug-in. | ||
2. Supported Browsers
Windows 95/98TM - Netscape NavigatorTM
4.07 and above, Internet ExplorerTM 4.01
and above
Windows NT/2000TM - Netscape NavigatorTM
4.07 and above, Internet ExplorerTM 5.01
and above
MacintoshTM (PPC) - Netscape NavigatorTM
4.07 and above, Internet Explorer 4.5 or greater
3.Troubleshooting
Q. I am running IPweb and screens do not seem to be loading. In the place
where I expect something to appear I only see a plug-in icon. What should
I do?
A. One or more plug-ins are not installed correctly for your browser. Scroll
to the top of this screen. The screen will show you which plug-ins are not
working. If your plug-ins are installed correctly you will be able to see
a flashing graphic. If you do not see this graphic, you should click on the
links at the bottom of this page and download updated plug-ins.
Q. I don't see any graphics but I hear the sound on most activity screens.
What is wrong?
A. You probably have FlashTM 2.0 instead
of FlashTM 3.0 or above installed on your
computer. Download the current Flash plug-in and try again.
Macintosh only:
Q. My browser gives me a message that it is running low on memory. What should
I do?
A. Try quitting any other applications you have open. If this does not work,
try allocating more memory to your browser. To do this, locate the "Netscape
Navigator" program on your hard disk. Click on it once and select "Get
Info" from the "File" menu. In the information dialog box under
Memory Requirements increase the Preferred Size. A good starting point for
Navigator 4.0 is 20,000K.
4. Next Steps
This product features Macromedia ShockwaveTM, the standard for multimedia on the World Wide Web. If you are still experiencing problems viewing the exercises in this program, visit the Shockwave section of the Macromedia World Wide Web site.
For more information on Netscape web browsers, visit the Netscape World Wide Web site:
For more information on Microsoft web browsers, visit the Microsoft World Wide Web site:
If you have tried the steps listed above and are still experiencing technical difficulties and you purchased this software through Benjamin Cummings, please contact our Product Support Center:
| Email: | media.support@pearsoned.com (for CD-ROM version) |
| online.support@pearsoned.com (for Web site version) | |
| Phone: | 800-677-6337 Hours: 8AM to 5 PM CST, Monday-Friday |
| Web: | http://techsupport.awl.com |
If you purchased this software through adam.com and need technical support, you can submit your request in two ways:
| Email: | techsupport@adam.com |
| Phone: | 800-452-0449 |
